Need Help?
Welcome to Grow Bike FAQ, where learning and adventure meet! We understand that you may have questions about our subscription service, so we've compiled this FAQ to help answer them. If you can't find the information you need, please don't hesitate to contact our support team.
General Asked Questions
What if I ordered the wrong size bike?
Ordering a bike online for your child can be a new experience, and ensuring the right size is crucial. We're here to provide peace of mind. If you measure your child correctly and we recommend the wrong size, you're eligible for a hassle-free exchange to the correct size.
Here's how it works:
- If you receive a bike that doesn't match the size we recommended, contact us within 3 days of delivery.
- As long as the bike is returned in good condition and clean, you can select another bike of the right size.
Please keep in mind that if the error pertains to the color, type of bike, or if you placed the order without measuring your child, this service won't apply. We're committed to ensuring your child has the perfect bike size for a delightful riding experience.
What if a bike is stolen?
Learn what steps to take if your bike gets stolen.
What if a bike is broken?
Are there any hidden costs?
We believe in transparency and want to ensure you have a clear understanding of the costs associated with your membership. Here's an overview of all the potential charges you might encounter during your Grow Bike membership:
Standard Charges:
Monthly Price: The monthly price varies based on the bike model you choose, Contract type and it's listed on each product page. During checkout, you'll make your first monthly payment, and we'll set up a direct debit account. Your first direct debit payment will commence after bike delivery and will continue until you decide to return or exchange your bike. (No return for annual susbcription contracts unit the end of contract)
Additional Services
Early Exchanges:
Returns: When returning a balance bike or regular bike before 12 months subscription, there's a one-time return fee, which includes collection. This fee is designed to cover handling costs, and we do not profit from it:
- For Balance Bikes: 3.000 BHD.
- For Bikes: 5.000 BHD.
Damage: We understand that normal wear and tear can occur during regular bike use. Our bikes receive a comprehensive service before each rental. However, if a bike is returned with damage that couldn't have resulted from normal, considerate use, a fee may apply. This fee includes the cost of replacement parts and labor. More Details.
Theft: It's your responsibility to safeguard your bike. In case of loss or theft, you'll be responsible for covering the remaining recommended retail price value of the bike. More Detail.
Missed Collections: Repeatedly missing scheduled collection dates may result in additional fees to cover our costs. We kindly request your consideration for other club members.
At Grow Bike, we aim to provide a straightforward and transparent subscription service for you and your child's cycling needs. If you have any more questions or need further clarification, please don't hesitate to reach out to us on info@growbikebh.com .
Your satisfaction and peace of mind are our top priorities.
Exhanges - Upgrades
How do I Exchange a bike?
Simply cancel your current subscription in your customer account or via Grow Bike Support. You can order the new bike as usual on our website. We will organize the return shipping and delivery of the new bike for you and your bike subscription will be adapted to your new bike.
Our Bikes
What types of bikes do we offer?
Balance Bikes:
Introduce your young adventurer to the joy of cycling with our balance bikes. These are perfect for little ones who are not yet ready to pedal. Balance bikes foster crucial balancing skills, ensuring a smooth transition to their first pedal bike.
First Pedal Bikes:
Once your child has mastered balance or is ready to pedal, our first pedal bikes are an ideal choice. Specifically designed for beginners, they feature super-lightweight frames and effortless braking systems, making the learning process enjoyable.
Once your child has mastered balance or is ready to pedal, our first pedal bikes are an ideal choice. Specifically designed for beginners, they feature super-lightweight frames and effortless braking systems, making the learning process enjoyable.
Hybrid Bikes:
Is your child craving speed and adventure? Our hybrid bikes offer the perfect blend of lightweight frames and a versatile range of gears. These bikes are ideal for longer rides and higher speeds, perfect for seasoned riders.
Road Bikes:
For confident young cyclists who yearn for a speedy ride on the road, our road bikes are tailored for racing and leisurely cycling. Explore the world with these specialized road bikes.
Mountain Bikes:
For those with a passion for conquering rugged terrain, our mountain bikes are designed to tackle any challenge. Equipped with large, deeply grooved tires for excellent grip and advanced suspension for a comfortable journey, these bikes make steep inclines seem effortless.
What size bike do I need?
- Stand the rider against a wall with their shoes on
- Place a book between their legs, as high as is comfortable
- Measure from the top of the book to the floor
You can also use the chart below:
| Bike Size | Balance | 14" | 16" | 18" | 20" | 24" | 26" |
|---|---|---|---|---|---|---|---|
| Approx Age | 0 to 4 | 3 to 4 | 4 to 5 | 5 to 6 | 6 to 7 | 8 to 9 | 10 to 12 |
| Approx Inside Leg | 24 - 40cm | 43- 48cm | 49- 52cm | 50- 54cm | 52 - 62cm | 61- 67cm | 66 - 74cm |
| Approx Height | 85 - 100cm | 95 - 110cm | 105- 120cm | 114 - 124cm | 120 - 130cm | 127 - 142cm | 140 - 158cm |