Bike theft often occurs when bicycles are left inadequately secured in secluded areas. Children typically don't leave their bikes unattended in such situations, making them less vulnerable to theft. Adults, on the other hand, may hastily lock their bikes in less secure locations while they make a quick stop, increasing the risk of theft.

If your bike gets stolen:

  1. Report to the police and obtain a Crime Reference Number.
    • This is the first step. Contact local authorities to report the theft and request a Crime Reference Number, which will be essential for any further actions.
  2. Continue to pay for your bike until the excess amount is covered.
    • You can continue making payments for your bike until the excess amount (if any) is fully paid.
  3. Request a replacement bike.
    • We can provide you with a replacement bike if you wish, subject to availability.

Best way to prevent bike theft:

  1. Invest in a high-quality bike lock.
    • A sturdy lock can deter potential thieves. 
  2. Always lock your bike to something secure, even for a short duration.
    • Avoid leaving your bike in unattended, isolated areas. 
  3. Choose well-lit and visible parking spots for your bike.
    • Parking your bike in areas with good visibility reduces the likelihood of theft.
  4. Keep your bike secure at home.
    • Store your bike in a locked garage, shed, or building when not in use to prevent theft.

For further guidance:

If you need additional assistance or have more questions about bike security and handling bike theft or damage, please explore our help pages. Alternatively, feel free to contact the Grow Bike team through our live chat or email us at info@growbikebh.com