Welcome to Grow Bike Onboarding
Welcome to Grow Bike! We're excited to have you on board. This dedicated page will guide you through our onboarding process step by step to ensure a smooth experience. If you have any questions along the way, don't hesitate to reach out to our support team.
Order Confirmation
Upon placing your order, you will receive an email confirmation with details of your order. If you haven't received the confirmation email, please check your spam folder or contact us for assistance.
Agreement Signoff
You'll receive an email or WhatsApp containing both the contract and the direct debit authorization form attached. Please review and complete both documents.
Get your bike
We partner with Benefit Pay for direct debit payments. Complete the form and ensure your signature matches the one provided to your bank.
Bank Approval
We'll submit your signed direct debit authorization to your bank for approval. This process typically takes 5 working days. Once approved, your onboarding process is complete!
Bike Delivery and Enjoy the Ride
Congratulations! You've successfully completed the onboarding process. Now it's time for the exciting part – receiving your bike and hitting the road.
Our team will contact you to schedule the delivery of your bike. Please ensure someone is available at the specified address to receive the delivery.
Share Your Experience with us!
We love hearing from our members! Share your biking adventures and experinace with us here.
